Laser Systems Specialist
4 hours ago
About the Role:
The Recruitment Group is seeking an experienced Laser Systems Specialist to provide top-notch engineering support to our client's customers worldwide. This role involves fault diagnosis, preventative maintenance, system repair, customer and distributor training, installation, and various other technical support activities.
Main Responsibilities:
* Conduct thorough fault diagnosis, including optic/laser alignment, result monitoring, and analysis.
* Set up lasers using optical techniques and calibrate them using electronic control systems.
* Enhance laser build documentation for improved efficiency and accuracy.
* Provide on-site repair and maintenance support to customers as required.
* Offer telephone and email technical assistance and fault-finding support to customers.
* Deliver training sessions to customers and distributors as necessary.
* Carry out installations from planning through to customer acceptance, ensuring seamless execution.
* Maintain accurate and up-to-date customer files, including service records and other relevant documentation.
* Identify opportunities for improvement, including product design and business process enhancements.
* Collaborate with the sales management team to identify and develop sales opportunities.
* Provide specialized support to other company team members as needed.
Requirements:
* Proven experience in laser servicing, maintenance, or field engineering.
* Strong problem-solving skills and attention to detail are essential.
* Excellent communication skills for effective interaction with customers and team members.
* Ability to work independently or as part of a team in field service environments.
* Willingness to travel to client sites as required.
Estimated Salary: Circa £38,000 per annum based on location and industry standards.
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