Trainee Software Support and Office Operations Specialist
7 days ago
We are seeking a detail-oriented individual to fill the role of Trainee Software Support Specialist and Office Administrator. This unique opportunity combines responsibilities in software support and office administration, making it an excellent choice for someone looking to gain experience across multiple areas of a business.
As a Trainee Software Support Specialist and Office Administrator, you will help users resolve software issues while also supporting the daily administrative functions of the office. Comprehensive training and mentorship will be provided to build your skills in software support, troubleshooting, customer service, and office administration.
Key Responsibilities:
- Respond to user enquiries regarding software issues via phone or email
- Troubleshoot and resolve basic software issues, escalating complex problems to senior support staff as needed
- Guide users through problem-solving steps and document in the CRM
- Gain a thorough understanding of our software products to provide accurate support to users
- Test software updates or patches as needed to familiarise yourself with new features or fixes
Office Administration:
- Support the Private Practice Administrators, to include:
- Answering the telephone
- Taking card payments over the telephone
- Raising medical invoices on behalf of our clients
- Paying in cheques to the bank
- Updating Excel spreadsheets
- Franking and taking mail to the post office (where required)
- Other duties as requested by Head of Private Practice to support the team managing private practice
Requirements:
- Previous IT or office administration experience
- Proficient in Excel, Word, and Outlook
- Excellent telephone manner
Additional Benefits:
- Bonus scheme
- Performance bonus
- Yearly bonus
- Company events
- Company pension
- Cycle to work scheme
Microsoft Excel: 2 years (required)
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