Assistant Manager

3 days ago


Kettering, Northamptonshire, United Kingdom Loungers Full time
About the Role

We are seeking an experienced Assistant Manager to join our team at Loungers. As a key member of our management team, you will play a vital role in maintaining the high standards of our lounges and delivering exceptional customer experiences.

Key Responsibilities
  • Support the General Manager in maintaining the overall quality and consistency of our lounges
  • Lead and motivate a team of staff to deliver excellent customer service and achieve sales targets
  • Manage day-to-day operations, including rotas, team engagement, and customer feedback
  • Drive sales, team retention, training, and customer service initiatives
  • Maintain high standards of cleanliness, safety, and security
What We Offer
  • Overtime pay for every hour worked over contracted hours
  • Staff food on every shift
  • 50% off staff discount to enjoy outside working hours from day one
  • Paid breaks
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Enhanced maternity and paternity pay after 2 years service
  • The most talked-about staff party in hospitality - Loungefest
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
  • Company pension scheme
  • Long service awards
  • Power over your pay with Wagestream
  • Emotional and practical support via the Licenced Trade Charity
  • Great opportunity for personal development and career progression in a fast growing business
  • Achievable bonuses
  • Tips shared equally across the team, based on hours worked
  • Christmas and Boxing Day off
Requirements
  • Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, cafe, or coffee shop environment
  • Proven track record of delivering excellent customer service and achieving sales targets
  • Strong leadership and people management skills
  • Excellent communication and interpersonal skills
  • Ability to work at pace with limited supervision and adhere to pressure and timescales
  • Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
What's Next?

If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you. Please follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.


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