Assistant Manager
3 days ago
We are seeking an experienced Assistant Manager to join our team at Loungers. As a key member of our management team, you will play a vital role in maintaining the high standards of our lounges and delivering exceptional customer experiences.
Key Responsibilities- Support the General Manager in maintaining the overall quality and consistency of our lounges
- Lead and motivate a team of staff to deliver excellent customer service and achieve sales targets
- Manage day-to-day operations, including rotas, team engagement, and customer feedback
- Drive sales, team retention, training, and customer service initiatives
- Maintain high standards of cleanliness, safety, and security
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
- Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, cafe, or coffee shop environment
- Proven track record of delivering excellent customer service and achieving sales targets
- Strong leadership and people management skills
- Excellent communication and interpersonal skills
- Ability to work at pace with limited supervision and adhere to pressure and timescales
- Strong knowledge of best practice in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we'd love to hear from you. Please follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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