Compassionate Retirement Living Specialist

3 weeks ago


Ruddington, Nottinghamshire, United Kingdom Churchill Estates Management Ltd Full time
Job Summary

We are seeking a compassionate and flexible Relief Lodge Manager to join our team at Churchill Estates Management Ltd.

This role is perfect for someone looking for a unique opportunity to make a positive difference in the lives of our retirement development Owners.

About the Role

As a Relief Lodge Manager, you will cover the absences of permanent Lodge Managers on an "as and when required" basis at various retirement developments within a reasonable travelling distance.

Your primary responsibility will be to manage the maintenance of the property and provide exceptional customer service to our Owners, ensuring they enjoy a happy and fulfilling lifestyle.

You will be based at a central desk within the development, serving as a visible and reassuring presence while administering the office, arranging contractors, and adhering to health and safety standards.

This is a fantastic opportunity to work closely with a range of departments and external contacts, facilitating social events, supporting the sales team, and contributing to the overall success of our business.

Key Responsibilities
  • Manage the maintenance of properties and ensure high standards of cleanliness and organization
  • Provide exceptional customer service to Owners, responding to their needs and concerns
  • Administer the office, including managing correspondence, reports, and records
  • Arrange contractors and suppliers to maintain the building and its surroundings
  • Ensure compliance with health and safety regulations and standards
Requirements

To be successful in this role, you will need:

  • Previous experience in property management, social housing, retail, care work, customer service, or hospitality
  • Strong communication and interpersonal skills, with the ability to build rapport with Owners and colleagues
  • Computer literacy, with previous experience using Outlook and other Microsoft Office applications
  • A flexible approach to work, with the ability to adapt to changing circumstances
  • A willingness to work independently and as part of a team
Benefits

We offer a competitive salary, paid mileage, subsistence allowance, life assurance, and annual holiday entitlement based on hours worked.

Join us and become part of a professional, award-winning, customer-focused team that is dedicated to delivering exceptional results and making a positive impact on our community.


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