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Client Services Liaison

2 months ago

Rochford, United Kingdom Reed Full time
Client Services Executive

We are seeking a highly skilled Client Services Executive to join our team at Reed. As a key member of our client services team, you will be responsible for delivering exceptional customer service and support to our clients, promoting our HR services and products, and developing strong relationships to explore additional opportunities.

Key Responsibilities:
  • Provide exceptional communication and support services to clients, responding to their queries and concerns in a timely and professional manner.
  • Develop and execute promotional activities to secure new business and develop existing clients, utilizing our databases, social media, and other resources.
  • Conduct demonstrations of our HR software products, discussing features, benefits, and recommending solutions to meet our clients' needs.
  • Handle administration from proposal to sales order and in-house documentation for new clients, ensuring seamless onboarding and delivery of our services.
  • Follow up on development opportunities with existing clients and capture new opportunities in collaboration with colleagues.
  • Attend local networking events and exhibitions to promote our services and build contacts, establishing ourselves as a thought leader in the industry.
Requirements:
  • Client-focused with experience in client services or customer services, with a proven track record of delivering exceptional customer service.
  • Excellent telephone manner with the ability to build relationships quickly via phone, video conference, and face-to-face.
  • Proactive and uses initiative in the job role, with a self-motivated and driven approach to achieving results.
  • Computer literate with the ability to learn new systems, with a strong understanding of our HR software products and services.
  • Organised with good administration skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for personal development and training, with a focus on continuous learning and improvement.
  • Dynamic and supportive work environment, with a collaborative and inclusive team culture.
  • Free parking and access to the latest tools and technology, ensuring you have everything you need to succeed in your role.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV to apply for this exciting opportunity.