Customer Service Representative
3 weeks ago
Role Overview
We are seeking a highly skilled and enthusiastic Customer Service Consultant to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and providing a first-class experience for our members.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions
- Act as the first point of contact for customers in branch, providing a warm and welcoming experience
- Proactively contact customers to identify and discuss their needs
- Educate customers on our range of products and services, as well as the different communication channels they can use to engage with us
- Use internal systems to ensure accurate and up-to-date customer records, while identifying and supporting vulnerable customers
What We Offer
- Annual discretionary bonus scheme, with an average on-target bonus of 8%
- 25 days standard annual leave, plus bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme, allowing the ability to buy and sell additional annual leave days
- Generous employer pension contributions, up to 10% per annum dependent on employee selection
- Access to the Lifeworks employee assistance programme, including wellbeing apps and online discounts
- Two paid volunteering days per year, to support our charitable initiatives
About Us
Skipton Building Society is a mutual organisation, owned by our members rather than shareholders. We pride ourselves on being a great place to work, with a strong focus on customer service and community involvement. If you are passionate about delivering exceptional customer service and have a desire to make a real difference, we would love to hear from you.
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