CE- Resident Engineer(AUH)

Job Purpose and Summary

As a Resident Engineer, you will provide cost-effective maintenance solutions and optimize the technical performance of hardware products in the portfolio, including maintenance and upgrading of firmware and product-related applications via remote technical support using Canon remote assistance tools.

Key Responsibilities:

• To provide first-line troubleshooting (root cause of problems) on the vast majority of standalone and connected products within the portfolio.
• To achieve a high first-time fix rate and minimize recalls with the most cost-effective use of labor time and parts.
• Report labor and parts investment using CAESAR coding structure.
• Optimize stock inventory and rotation and balance this against return to fit (RTF) visits.
• Signal commercial opportunities to the sales and marketing department using 'OnSite-InSight'.
• Make contributions to the ongoing development of the team and overall service performance.
• Fully understand customer requirements to support the functional approach of the Solution Business Strategy.
• Liaise and report back to relevant account managers on customer issues.
• Identify super-users and provide appropriate training on Canon products installed and software, including printer drivers and features.
• Look for opportunities to develop other areas of the clients' business and liaise with the account manager accordingly.

Requirements:

• Engineering degree or diploma (electronics, mechanics, and software).
• Relevant experience in the service industry.
• Experience in understanding and following health and safety guidelines.
• Demonstrates a high technical aptitude with excellent fault-finding skills.
• Good customer handling and communication skills, able to give customer instructions.
• Team player that focuses on optimizing team output.
• Good commercial insight and business acumen.
• Awareness to represent Canon as a company always (behavior, communication, and presentation/appearance).
• Current GCC driving license.

You will need:

Further information:

• Able to work on own initiative and in a team environment.
• The ability to 'think outside the box' for when solving problems – innovative.
• A high level of accuracy to provide relevant/timely information.
• The ability to get good results while working under pressure.
• Diplomacy and good communication skills.