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Customer Care Office Manager

2 months ago

Perth Perth Kinross, United Kingdom Persimmon Homes Full time
{"title": "Customer Care Office Manager", "description": "Customer Care Office Manager

At Persimmon Homes, we're committed to delivering exceptional customer experiences. As a Customer Care Office Manager, you'll play a vital role in ensuring our customers receive the highest level of service.

Key Responsibilities:
  • Manage the Customer Care team to achieve company KPIs and maintain NHBC Customer Satisfaction
  • Conduct regular 1:1 reviews to identify training needs and ensure employees meet company standards
  • Ensure correspondence with customers and customer defects are handled in a fair, professional, and timely manner
  • Take appropriate action to resolve customer escalations and support the resolution of formal complaints
Requirements:
  • Customer Service experience is essential
  • Fully conversant with Microsoft Package, including Excel and Word
  • Competitive Salary (DOE)
  • Company Car/Car Allowance
  • Pension
  • Life Assurance
  • Bonus

We're committed to encouraging equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination.

", "lang_code": "en"}