Administrative Support Officer STT-MH

3 weeks ago


Oldbury, Sandwell, United Kingdom Black Country Healthcare NHS Foundation Trust Full time

Job Title: Administrative Support Officer STT-MH

We are seeking an experienced and efficient administrative support officer to join our team at Sandwell Talking Therapies. As an administrative support officer, you will provide comprehensive administrative support to enable the team to function efficiently and effectively.

Main Responsibilities

  1. Act as a point of reference for incoming telephone calls and queries, taking appropriate action personally, taking detailed messages as required or redirecting as necessary.
  2. Produce letters in accordance with team/service procedures/guidelines.
  3. Carry out general administrative and clerical functions to support Sandwell Talking Therapies as required.
  4. Process the client referral system and associated documentation onto the system in accordance with local operating procedures and systems.
  5. Maintain effective and efficient service systems and office procedures, including procurement of supplies, stationery requirements, printed stationery and other ad hoc items as required via E-Series.
  6. Maintain effective diary management as required by Team Lead/Service Manager.
  7. Process incoming/outgoing e-mails or post, taking appropriate action as necessary, recording in accordance with operational procedures.
  8. Maintain an efficient filing and records system.
  9. Take notes or minutes, prepare agenda and action logs to support meetings as required as defined by local or operational procedures.
  10. Undertake the administrative tasks of ordering of supplies and services including the submission of works tickets and urgent requests for maintenance/estates via the Helpdesk, IT, and Information where appropriate under the direction of the Line Manager.

Person Specification

Qualifications

Essential

  1. Experience of Microsoft Office Packages
  2. Good standard of Qualifications - 5 GCSE's or NVQ equivalent
  3. Word Processing / Typing at OCR Level 2 or equivalent / demonstrate experience

Desirable

  1. GCSE English A-C (5-9)
  2. Evidence of continued professional development

Experience

Essential

  1. Significant experience of working in an office environment
  2. Ability to prioritise workload and work to deadlines
  3. Ability to work as part of a team

Desirable

  1. Ability to use own initiative

Knowledge

Essential

  1. Knowledge of confidentiality
  2. Ability to communicate effectively


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