Quality Assurance Specialist
4 weeks ago
Customer Quality Advocate Job Description
Ciena is committed to delivering high-quality products and services to our customers. As a Customer Quality Advocate, you will play a critical role in ensuring that our products meet the highest standards of quality.
Key Responsibilities:
- Work closely with internal and external customers to understand their quality needs and expectations.
- Collaborate with cross-functional teams to identify and address quality issues.
- Develop and implement quality improvement initiatives to drive continuous improvement.
- Monitor and report quality metrics to ensure that our products meet customer requirements.
- Communicate effectively with customers and internal stakeholders to ensure that quality issues are resolved promptly.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Minimum 2 years of quality experience in a related field.
- Strong knowledge of quality principles and methodologies.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
At Ciena, we value diversity and inclusion in the workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.
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