Quality Assurance Specialist

4 weeks ago


Droitwich, Worcestershire, United Kingdom UK Ciena Limited Full time

Customer Quality Advocate Job Description

Ciena is committed to delivering high-quality products and services to our customers. As a Customer Quality Advocate, you will play a critical role in ensuring that our products meet the highest standards of quality.

Key Responsibilities:

  • Work closely with internal and external customers to understand their quality needs and expectations.
  • Collaborate with cross-functional teams to identify and address quality issues.
  • Develop and implement quality improvement initiatives to drive continuous improvement.
  • Monitor and report quality metrics to ensure that our products meet customer requirements.
  • Communicate effectively with customers and internal stakeholders to ensure that quality issues are resolved promptly.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 2 years of quality experience in a related field.
  • Strong knowledge of quality principles and methodologies.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

At Ciena, we value diversity and inclusion in the workplace. We are an equal opportunities employer and welcome applications from all qualified candidates.



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