Cloud Technical Engineer

4 weeks ago


Leeds, Leeds, United Kingdom Recruitment Revolution Full time

**Job Description:**

We are seeking a highly skilled SaaS Customer Support Technical Engineer to join our team. As a key member of our customer support function, you will be responsible for resolving complex technical issues related to our SaaS product.

**Responsibilities and Requirements:**

  • Diagnose and resolve complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors.
  • Perform root cause analysis and collaborate with engineering teams to develop solutions.
  • Communicate with customers via our support channels to help resolve issues.
  • Deliver exceptional customer service by demonstrating professionalism and empathy.
  • Develop a deep understanding of the product architecture, features, and functionalities.

**What We Offer:**

  • A competitive salary range of £42,454 - £50,000 per annum, depending on experience.
  • A comprehensive benefits package, including life assurance, pension, holiday purchase scheme, volunteering days, long service awards, contribution towards professional qualifications, contribution towards membership fees, employee assistance programme, and health cashback plan.


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