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Frontline Customer Service Representative

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Hastings, East Sussex, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a Frontline Customer Service Representative to join our team in Hastings, United Kingdom. As the primary point of contact for customers, you will be responsible for providing exceptional service and resolving queries efficiently. Your duties will include handling incoming calls, emails, and chat inquiries, providing accurate product information, resolving issues promptly, and escalating when necessary. Additionally, you will process customer orders, manage account details, and maintain records of interactions and follow-up tasks. To excel in this role, you should have previous experience in a customer service position, excellent communication and problem-solving skills, and the ability to handle high-volume queries while maintaining attention to detail. Proficiency in Microsoft Office and CRM systems is also essential. You must be able to work independently and as part of a team, with flexible working hours including weekends. In return for your hard work, you can expect a competitive salary (£25,000 - £30,000 per annum) with performance-based incentives, a pension scheme, healthcare benefits, training opportunities, and a supportive work environment with clear career progression.