Quality Assurance Officer

1 month ago


Southampton, Southampton, United Kingdom John Charcol - Independent Mortgage Expertise Full time
Job Title: Quality Assurance Officer

At John Charcol - Independent Mortgage Expertise, we are seeking a highly skilled Quality Assurance Officer to join our team. As a Quality Assurance Officer, you will play a crucial role in ensuring the highest standards of quality assurance are maintained throughout our operations.

Key Responsibilities:

  • Undertake FLoD adviser file monitoring activities required by the role.
  • Facilitate remedial activity on quality issues identified through effective feedback, monitoring remedial actions to completion.
  • Consistently meet the file review standards within prescribed timescales required under the T&C policy.
  • Sample testing in response to identified risks and quality concerns.
  • Assisting the Compliance Manager with monthly MI/data for timely board reporting.
  • Generate best practice and provide feedback to the business to help improve file quality and record keeping standards.
  • Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.

Requirements:

  • Minimum of 2 years' experience within a regulated or financial services environment.
  • Knowledge of the regulatory environment in the UK, and in particular FCA regulation.
  • Good IT skills in a range of relevant applications (Word, PowerPoint, Excel, Outlook).

We offer a dynamic environment where your expertise will contribute to maintaining the highest standards of quality. Option to work remotely or within the Southampton office. Flexibility to allow for a minimum of 1 office based working day per month. Job Types: Full-time, Permanent. Pay: £28,000.00 per year. Benefits: Casual dress, Company events, Free parking, Life insurance, Private medical insurance. Schedule: Monday to Friday. Work Location: In person.



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