GCM Client Services Manager
4 weeks ago
Job Summary:
As a key member of the M&T Bank team, the GCM Client Administrator III will be responsible for providing exceptional client service and support to high net-worth private and institutional clients. This role requires a strong understanding of Global Capital Markets trust administration and a proven ability to work with clients to address their unique needs.
Key Responsibilities:
- Lead all aspects of Global Capital Markets trust administration and client servicing, including collecting critical documents, processing cash disbursements, trades, and account balances.
- Develop and maintain strong relationships with clients, providing recommendations and support to ensure their needs are met.
- Collaborate with senior account relationship managers to provide revenue-generating activities and implement client strategies.
- Manage daily client contact and facilitate client requests in a timely manner.
- Assess and resolve issues related to client accounts, ensuring proper administrative management and minimizing losses.
- Provide effective support, coaching, and mentoring to team associates.
- Stay up-to-date on industry news and trends, applying this knowledge to improve client relationships and services.
Requirements:
- Bachelor's degree and a minimum of 1 year's relevant work experience with direct client contact.
- Strong focus on customer service and satisfaction, with excellent verbal and written communication skills.
- Ability to work in a team environment and build strong relationships with clients and colleagues.
- Candidate must be self-confident, analytical, and able to articulate industry knowledge.
Preferred Qualifications:
- Bachelor's degree focused on Finance, Business, Economics, or Accounting.
- CCTS (Certified Corporate Trust Specialist) certification for corporate trust focus.
- Experience working with software applications and ability to rapidly learn new applications.
- Strong interpersonal skills and ability to build trust with clients.
Location: London, United Kingdom
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