GCM Client Services Manager

4 weeks ago


London, Greater London, United Kingdom M&T Bank Full time

Job Summary:

As a key member of the M&T Bank team, the GCM Client Administrator III will be responsible for providing exceptional client service and support to high net-worth private and institutional clients. This role requires a strong understanding of Global Capital Markets trust administration and a proven ability to work with clients to address their unique needs.

Key Responsibilities:

  • Lead all aspects of Global Capital Markets trust administration and client servicing, including collecting critical documents, processing cash disbursements, trades, and account balances.
  • Develop and maintain strong relationships with clients, providing recommendations and support to ensure their needs are met.
  • Collaborate with senior account relationship managers to provide revenue-generating activities and implement client strategies.
  • Manage daily client contact and facilitate client requests in a timely manner.
  • Assess and resolve issues related to client accounts, ensuring proper administrative management and minimizing losses.
  • Provide effective support, coaching, and mentoring to team associates.
  • Stay up-to-date on industry news and trends, applying this knowledge to improve client relationships and services.

Requirements:

  • Bachelor's degree and a minimum of 1 year's relevant work experience with direct client contact.
  • Strong focus on customer service and satisfaction, with excellent verbal and written communication skills.
  • Ability to work in a team environment and build strong relationships with clients and colleagues.
  • Candidate must be self-confident, analytical, and able to articulate industry knowledge.

Preferred Qualifications:

  • Bachelor's degree focused on Finance, Business, Economics, or Accounting.
  • CCTS (Certified Corporate Trust Specialist) certification for corporate trust focus.
  • Experience working with software applications and ability to rapidly learn new applications.
  • Strong interpersonal skills and ability to build trust with clients.

Location: London, United Kingdom



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