Client Relationship Lead

2 weeks ago


Stockport, Stockport, United Kingdom CV-Library Full time

Job Title: Client Relationship Lead

Location: Stockport, Greater Manchester

About the Role:

CB Staffing Group is seeking an experienced Client Relationship Lead to lead our customers' experience journey. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.

Key Responsibilities:

  • Build and maintain strong relationships with our clients.
  • Develop and implement effective customer service strategies and policies.
  • Manage and motivate a team of customer service representatives to deliver outstanding service.
  • Monitor and analyse customer feedback to identify areas for improvement.
  • Resolve complex customer issues and complaints in a timely and professional manner.

Qualifications and Skills:

  • Proven experience in customer service management, preferably in a retail or e-commerce environment.
  • Strong understanding of social media platforms and their analytics tools.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Ability to multitask and prioritise effectively in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Proficiency in relevant customer service software and CRM systems.
  • Experience in managing and motivating teams.

Benefits:

  • A competitive salary of £50,000 - £60,000 per annum.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • The chance to make a significant impact on our customer service and social media presence.


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