Performance Improvement Manager
2 days ago
Job Description
">As a Performance Manager at Europcar, you will be responsible for leading a team of rental sales agents to deliver exceptional customer experiences. Your primary objective will be to drive sales growth and profitability at our Luton Airport location.
">About You
">You will have a proven track record of driving sales growth, with excellent leadership and communication skills. You will be able to build strong relationships with your team and stakeholders, and possess a positive management style.
">What We Offer
">Our competitive basic salary, plus uncapped commission scheme, means you'll be rewarded for your hard work. You'll also enjoy a range of benefits, including a fully electric company car, on-site charging (subject to availability), and much more.
">Key Responsibilities
">- ">
- Lead a team of rental sales agents to deliver five-star customer service.">
- Work closely with the Station Manager to achieve incremental sales RPD targets.">
- Maximise incremental sales through effective training, coaching, and staff development.">
- Manage staff performance through documented reviews and corrective actions.">
- Build an effective team through the promotion of a 'Serviced Based Sales' culture.">
- Support the Company's culture of 'Continuous Improvement' through daily communication with staff through dedicated coaching and feedback sessions.">
Requirements
">To succeed in this role, you'll need:
A full, valid clean driving licence, with a minimum of 4 years driving experience is required
">Ability to communicate effectively with people at all levels
">Strong customer service skills
">A positive management style
">Ability to motivate and gain commitment from the team through leading by example
">Good organisation skills
">Ability to think on your feet and work both individually and as part of a team
">Skilled in multi-tasking
">Ability to think about finding solutions rather than problems
">Professional approach
">Proven track record of driving great sales
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