Apprentice Pensions Administrator

3 weeks ago


Leicester, Leicester, United Kingdom Crooton Full time
Job Title: Apprentice Pensions Officer

Crooton is seeking a highly motivated and detail-oriented individual to join our team as an Apprentice Pensions Officer. This role offers a unique opportunity to gain hands-on experience in the field of pensions administration while pursuing a formal apprenticeship.

Key Responsibilities:
  • Process information services and make amendments to HMLR data, ensuring accuracy and adherence to HMLR practice and procedures.
  • Provide administrative support to caseworkers and casework processes, ensuring seamless workflow and efficient communication.
  • Follow established practice and procedures, referring matters outside of your authority to more senior caseworkers.
  • Handle customer enquiries via the telephone and email, providing exceptional customer service and support.
  • Take ownership of your own development, building capabilities through continuous learning and professional growth.
  • Undertake other duties as required to meet business needs and support delivery of business objectives.
Requirements:

To be successful in this role, you will need to be available for the initial training period and be willing to learn and adapt to new procedures and systems. Following training, you will have the opportunity to work in a hybrid environment, balancing office and remote work.

Full-time, 37 hours a week, or part-time minimum of 30 hours per week, or job share options are available. You will be required to work a minimum of 30 hours a week over 4 or 5 days during your training period.

Following successful completion of training and consolidation of your learning, you will be able to request flexible working patterns in line with our flexible working policy.

Due to the extensive training programme for this role, annual leave cannot be taken during the first 12 weeks of your employment.



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