IT Application Support Specialist

2 weeks ago

London Area, United Kingdom Tom Dixon Studio Full time

About Tom Dixon Studio

We are a British design and manufacturing brand with a commitment to innovation, established in 2002. Our company designs, develops, and sells extraordinary objects and spaces for everyday use, including lighting, furniture, and interiors.

We have a well-established global customer base with offices in London and New York. Our extraordinary head office is located in a prominent area, where we strive to create a truly extraordinary workplace built on acceptance, respect, and inclusion.

About the Role

We are seeking a skilled IT Application Support Specialist to join our IT and Projects Team. As a key member of our team, you will be responsible for supporting and managing our key applications, particularly Microsoft Dynamics Navision (Business Central), Perfion, and E-com Platform (Magento/Sana).

Your role will involve reviewing existing applications used by the business and encouraging change that achieves efficiency, reliability, and simplicity. You will have a thorough understanding of Navision & BC and how its use and any changes to it will impact all departments in the business.

Responsibilities

  • Troubleshoot Technical Issues
    • Identify, research, and resolve technical issues that users may encounter while using the software.
    • Investigate potential causes, test solutions, and provide clear and concise instructions to help resolve the issue.
  • Communicate with Stakeholders
    • Communicate effectively with stakeholders both inside and outside the business, keeping them informed about the status of their support tickets and helping them resolve their issues.
  • Documentation
    • Document technical issues and their resolution steps to keep a record of support requests and solutions.
    • Communicate documentation to relevant third parties/collegues.
  • User Training
    • Create best practice and training documentation for each area of the business.
    • Deliver training to new starters.
  • Stay Up-to-Date with Industry Trends and Updates
    • Stay up-to-date and informed about the latest advancements, updates, and best practices related to the software solution.

The Key Responsibilities of the Role Include:

  • Support key applications Nav-2017 & BC.
  • Call Logging, fixing, escalating, and monitoring.
  • Data Management: Config packages to update customer, vendor, product info etc.
  • Analyse the change request and try to map it with system default functionalities & to minimize the customization.
  • QA developments delivered by 3rd party Vendors.
  • Problem solving and investigating knowledge of retail / stock management / product lifecycle.
  • User account administration – RTC roles and permissions.
  • Explore how applications can be used better.
  • Troubleshooting the integration issues with 3PL & E-Com (Magento/Sana).

About You

We are looking for:

  • Bachelor's degree in information technology.
  • Strong technical knowledge and experience with Microsoft Dynamics Navision (Business Central).
  • Familiarity with business continuity principles and practices.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration skills.
  • Attention to detail and the ability to manage multiple tasks.

Benefits

In addition to a competitive salary and generous holiday allowance (25 days), some of the benefits we offer include:

  • Company bonus scheme.
  • Staff discount - 65% off Tom Dixon products and 25% discount in our restaurant.
  • Health care scheme, wellbeing support, employee assistance programme.
  • An extra day off for your birthday.
  • Perk box, retail and gym discounts.

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