Senior Technical Specialist

4 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Ribbon Communications Operating Company Full time
Job Summary

We are seeking a highly skilled and experienced IP and Optical Senior Technical Specialist to join our team at Ribbon Communications Operating Company. The ideal candidate will possess excellent communication skills and be able to work independently and collaboratively with colleagues and external customers.

Key Responsibilities

The successful candidate will be responsible for providing technical support to external customers on Ribbon IP and optical products and systems. This will include:

  • Dealing with customer faults and issues, with site visits mainly in the London area
  • Raising trouble tickets and working within agreed SLAs
  • Participating in a 365 x 24 on-call rota
  • Supporting bids for new business, including technical support, site visits, and staging and preparation of equipment

Technical Requirements

The ideal candidate will have a strong background in SDH & PDH, DWDM & OTN, MPLS-TP and IP-MPLS, CES (Circuit emulation services, TDM over Ethernet), and EoS (Ethernet over SDH). Experience with ECI Products, including Syncom, XDM, BG, NPT/NPTi range of IP products, and Apollo/OTN, is also essential. Knowledge of VMware ESXi based servers, Solaris/unix & linux servers, and DSL access networks and products is desirable.

Requirements

The successful candidate must be eligible to work in the UK and have a minimum of 5 years of experience in a similar role. They must be able to work effectively in a team environment and have excellent communication and problem-solving skills.



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