Senior Technical Support Specialist

4 weeks ago


Reading, Reading, United Kingdom Aspen Technology Full time

About the Role

The CS&T department at AspenTech is a central hub acting as the voice of our customers within the business. As a Senior Technical Support Specialist, you will play a crucial role within the team, taking ownership of customer service to provide the highest standard of support and training.

Your time will be divided between solving technical problems raised by our customers and delivering training to our customer (on-site and virtual). In addition, some of your time will be spent supporting our Sales teams with pre-sales consulting and other projects.

Your duties will include:

  • Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software.
  • Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech's proprietary software.
  • Communicate with customers through phone, chat, web-conferencing, email and in-person.
  • Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.
  • Identify new content areas and lead teams to create technical white papers for publication to AspenTech's web knowledgebase for areas of expertise.
  • Deliver high-quality advanced level and tailored training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert users.
  • Using expert knowledge of industry trends, lead development of AspenTech's customer-facing training materials for new applications and focus on the industry.
  • Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.
  • Lead a small team functioning as subject matter experts (SME) in AspenTech's pre-release beta software testing program to drive product quality.
  • Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects' business problems and articulate AspenTech's products as the solution.
  • Lead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needs.
  • Conduct health checks on assigned accounts.

About You

  • Bachelor, Masters or degree in Chemical Engineering or closely related discipline.
  • Strong understanding of Chemical Engineering principles with demonstrated expertise.
  • Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical and process industries. Work experience in such an environment is beneficial.
  • Prior exposure to AspenTech products or competitor tools.
  • Detail-oriented with hands-on problem-solving skills.
  • Strong written and verbal communication skills.
  • Ability to present complex information in a clear and concise manner.
  • Strong customer first mindset, with the ability to identify opportunities that create value for customers.
  • Ability to manage multiple responsibilities and competing priorities.
  • Ability to travel.
  • Travel is usually less than 25% and may be international.


  • Reading, Reading, United Kingdom NSC Global Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at NSC Global.About the RoleThis is a critical position that requires strong technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment. The successful candidate will provide advanced...


  • Reading, Reading, United Kingdom Austin Fraser Full time

    Senior Technical Support SpecialistAustin Fraser is currently recruiting for an experienced Support Engineer on behalf of an innovative global healthcare organisation.This is a great opportunity to contribute to the support of groundbreaking healthcare software.In return for your great work, you will benefit from private medical insurance, a bonus and much...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview: As a Technical Field Specialist with Rise Technical Recruitment Limited, you will have the opportunity to work with a market-leading company offering full training and opportunities for progression.Estimated Salary: £32,500 per annum based on the national average salary range of £30,000 - £35,000 in the UK, taking into account the...


  • Reading, Reading, United Kingdom Deloitte LLP Full time

    Job DescriptionRole Summary We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Deloitte LLP. The successful candidate will be responsible for providing technical support to our clients and colleagues, working closely with our IT team to ensure seamless delivery of services.Key Responsibilities • Provide first...


  • Reading, Reading, United Kingdom IGEL Technology Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing excellent technical support to our customers and partners.Key ResponsibilitiesProvide technical best practices for partners and customersWork through technical issues at an operating...


  • Reading, Reading, United Kingdom Mansell Recruitment Group Full time

    Seeking a Senior Technical Specialist to join our team at Mansell Recruitment Group. As a Multi-skilled Engineer, you will be responsible for providing technical assistance to MRO departments with regards to test equipment.Key responsibilities and accountabilities:Provide technical expertise to MRO departmentsWork as part of a small team to cover all...


  • Reading, Reading, United Kingdom Aspen Technology Full time

    The AspenTech team is driven by a passion for innovation and a commitment to excellence. As a Senior Technical Support Specialist, you will play a critical role in delivering exceptional customer service and support.The CS&T department at AspenTech is a central hub that acts as the voice of our customers within the business. This role requires a strong...


  • Reading, Reading, United Kingdom ENGINEERINGUK Full time

    About the RoleWe're looking for a talented individual to join our Infrastructure Management team as a Level 3 Technical Support Specialist. In this role, you'll be responsible for ensuring that faults, change, and monitoring responsibilities are discharged according to specified procedures, targets, and measures. You'll also produce reports to share with...


  • Reading, Reading, United Kingdom Technical Futures. Full time

    Job OverviewTechnical Futures is a cutting-edge Semiconductor Company offering a great salary package.This innovative company enjoying sustained growth by providing solutions critical to the evolution of the electronics industry seeks a Senior Digital Circuit Design Specialist who can bring 5+ years experience of working with digital circuits.A competitive...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Full time

    Key Responsibilities:• Conduct on-site maintenance and repairs of specialized equipment utilizing technical expertise and knowledge of electrical and mechanical systems.• Provide exceptional service to clients by ensuring timely and effective resolution of technical issues.Requirements:• Hold a valid full UK driving license.• Possess electrical and...


  • Reading, Reading, United Kingdom Stannah Full time

    We are seeking an experienced Lift Industry Professional to join Stannah as a Technical Support Specialist. This role will be instrumental in driving operational excellence and enhancing the customer experience.Job Summary:As a Technical Support Specialist, you will be responsible for analysing performance data, identifying areas for improvement, and...


  • Reading, Reading, United Kingdom Ten Human Resources Full time

    We are seeking a skilled Technical Support Specialist to join our team at Ten Human Resources. As a Double Glazing Product Expert, you will provide technical support and training to fabricators and installation companies, ensuring they have the knowledge and skills to install our aluminium windows and doors.Key ResponsibilitiesWork from home and in the field...


  • Reading, Reading, United Kingdom Fujifilm Healthcare UK Full time

    Fujifilm Healthcare UK is seeking a highly skilled Technical Support Specialist to support our Modalities division. The successful candidate will provide clinical training and support on the latest CR, DR, and modalities technology to our customers.The ideal candidate will have a radiography degree, Assistant Practitioner qualification, and...


  • Reading, Reading, United Kingdom Concept Resourcing Full time

    As a Senior Technical Specialist with Concept Resourcing, you will have the opportunity to work with our client's innovative tech company as an IMAC Engineer. Your key responsibilities will include:Excel under pressure, meeting deadlines and delivering high-quality results.Implementing tech solutions in a Data Centre environment.Ensuring the smooth operation...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Company Overview: At Rise Technical Recruitment Limited, we are committed to providing specialist training and exceptional benefits for our Field Service Engineers. Our team is dedicated to delivering outstanding results and fostering a culture of excellence.">Salary & Benefits: As a Field Service Engineer, you can expect a competitive salary of £32,000 -...


  • Reading, Reading, United Kingdom Nsc Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Nsc Global. The ideal candidate will have a strong background in computer hardware, software, and networking, with excellent customer service skills and the ability to work effectively in a team environment.Key ResponsibilitiesProvide technical support and...


  • Reading, Reading, United Kingdom AWE Full time

    We are AWE, and we're looking for a skilled Senior Technical Content Specialist to join our team. As a key member of our content creation team, you will play a critical role in developing high-quality technical documentation and manuals for complex control and instrumentation systems.Key Responsibilities:Create user-friendly and accurate documentation,...


  • Reading, Reading, United Kingdom Austin Fraser Full time

    Job OpportunityAustin Fraser is seeking a skilled Technical Support Engineer to join their team on a permanent basis. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting issues, and collaborating with other departments to deliver exceptional products and services.This role is ideal for individuals...


  • Reading, Reading, United Kingdom Punter Southall Group Full time

    Role OverviewWe are seeking a skilled Technical Support Specialist to provide 2nd line IT & application support, as well as contribute to ongoing project work.Key responsibilities include gathering information on IT service issues, mapping operational business issues to the underlying application and infrastructure architecture, investigating and resolving...


  • Reading, Reading, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is a globally renowned business that offers full training to develop your skillset in the field of electromechanical engineering.The estimated salary for this role is £27,000 - £32,000 per annum, plus benefits such as a company car and premium overtime opportunities.As a Trainee Field Service Engineer, you will be...