Data Driven User Researcher for Public Sector Project

6 days ago

Manchester, United Kingdom Public Sector Resourcing Full time
Job Description

We are seeking a skilled User Researcher to join our team in the UK.

This role is an exciting opportunity to work on a 6-month contract with the Department for Work & Pensions (DWP) as part of their hybrid working arrangement in Manchester, Leeds, Sheffield, Birmingham, Blackpool, or Newcastle.

The DWP is responsible for welfare, pensions, and child maintenance policy, administering benefits to around 20 million claimants and customers.

This role involves working closely with the DWP to drive their priorities:

  • To run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment.
  • To increase saving for, and security in later life.
  • To create a fair and affordable welfare system which improves the life chances of children.
  • To deliver outstanding services to our customers and claimants.
  • To transform the way we deliver our services to reduce costs and increase productivity.

Your primary responsibilities will include:

Main Responsibilities:

  • Continuous Improvement of CP in the live space - this includes BEL/JEL and in the next few months will include PIP. Both large areas and MVPs will need UR involvement around identifying problems, iterations, and testing solutions.
  • This is particularly true of BEL/JEL due to having over 80 'intents' designed, CP throwing up several potential issues in live data and the fact that this was the first version of CP designed.
  • PIP may also have similar issues - but too early to tell as yet as it is not live, and we have no MI.
  • As more services go live, more work is required to iterate and improve the growing list of service lines.
  • Onboarding new service lines - UR will have a central role in supporting the CP designs for the next 3 service lines - AA, CA, and DLA.
  • AA, CA, and DLA have distinct user groups and probably different needs as a result.
  • After these lines have been designed for, there will be new ones coming further down the track as part of the conveyer belt approach.
  • SP/PC - UR work planned but has not finished, so we will be looking at the designs and speaking to lead designers.
  • UC - a huge service with over 70 'intents' designed. Service and benefit is quite different to others and will require dedicated UR resource.

Please note that this role can only be worked within the UK and not Overseas.

Benefits:

  • Disability Confident
  • Armed Forces Covenant / Commitment

Salary Information:

We estimate the salary for this role to be between £50,000 and £60,000 per annum, depending on experience.

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