Insurance Risk Management Advisor

3 weeks ago


Birmingham, Birmingham, United Kingdom AIG Full time

As an Insurance Risk Management Advisor at AIG, you will play a crucial role in helping customers manage risk and uncertainty. This exciting opportunity is part of our transformation efforts to reimagine how we help customers.


Key Responsibilities



  • Handle incoming calls from customers, completing enquiries and taking necessary actions in a professional and service-focused approach.
  • Take ownership of customer requests, ensuring timely action and follow-up within agreed service levels.
  • Develop and maintain productive relationships with external and internal stakeholders.
  • Identify opportunities to introduce additional AIG products to existing customers.
  • Achieve individual performance targets (KPIs) consistently.
  • Liaise with other departments to resolve customer enquiries effectively.
  • Provide accurate information to customers at all times, demonstrating exceptional customer care.
  • Ensure good product and system knowledge is maintained.
  • Update relevant systems in a timely manner.

Requirements



  • Candidate must have customer service experience.
  • Insurance industry experience or qualifications are desirable.
  • Excellent customer service skills are essential.
  • Team player with a can-do attitude.
  • Strong communication skills (written and verbal).
  • Attention to detail.
  • Awareness of regulatory impacts and FCA requirements.

At AIG, we foster a culture of inclusion and belonging, celebrating the diversity of our people. We provide equal opportunities to all qualified individuals, regardless of background.


AIG is a global leader in commercial and personal insurance solutions, committed to delivering innovative solutions to our customers. We invest in our people through continuous learning and development, empowering them to grow as insurance professionals.


Join us in shaping the future of insurance and making a bigger difference in the world.



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