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Assisted Travel Check-In Coordinator

2 months ago

Stansted, United Kingdom ABM UK Full time
{"title": "Assisted Travel Check-In Agent", "description": "Job Summary

We are seeking a highly skilled and customer-focused Assisted Travel Check-In Agent to join our team at Stansted Airport. As a key member of our airport operations team, you will be responsible for providing exceptional service to assisted passengers, ensuring a smooth and enjoyable travel experience.

Main Responsibilities
  • Operate the check-in desk, meeting and greeting passengers and ensuring they are booked into the ABM Airport Inform system.
  • Provide amazing customer service to all assisted passengers, ensuring high standards of service are maintained.
  • Expedite a smooth transfer throughout the terminal, ensuring passengers are greeted respectfully and assisted with their journey.
  • Identify potential SLA failures and highlight to the Duty Manager, ensuring passengers are kept up to date during delays or disruption.
Requirements
  • Excellent customer service skills, with a polite and professional approach.
  • Strong written and spoken communication skills, with the ability to solve problems and deal tactfully with upset or angry passengers.
  • IT skills, with the ability to operate the check-in desk and use the ABM Airport Inform system.
Benefits
  • Free parking.
  • 80% subsidy on Stansted Travel card.
  • Flexible hours.
  • World Duty Free Discount.
  • Career Progression.
", "lang_code": "en-US"}