ITSM Business Analyst Position for Strategic Implementation

2 weeks ago


West Wellow, Hampshire, United Kingdom Systematix Full time

We are Systematix, a company that offers comprehensive IT solutions. We are currently looking for an experienced ServiceNow Business Analyst to support our client's IT Service Management (ITSM) deployment project.

About the Project:

We are seeking a highly skilled Strategic Business Analyst to work closely with our Operations team and Integration Program Manager to deliver a successful ITSM implementation. This is a 3-month remote contract role based in Western Europe, requiring a strong understanding of global teams and intercompany processes.

About the Responsibilities:

The ideal candidate will be responsible for:

  • Analyzing and documenting business and technical requirements to ensure seamless ITSM solution deployment.
  • Creating business workflow diagrams and writing Standard Operating Procedures (SOPs) including training materials.
  • Tracking and documenting key decisions made during the project.
  • Collaborating with business owners and IT groups across operating companies to ensure effective process implementation.
  • Participating in project execution, training, and cutover activities.

About the Required Skills and Qualifications:

To succeed in this role, you will need:

  • A Bachelor's degree in Computer Science, Business, or a related field.
  • At least 5 years of experience in business analysis and related fields.
  • High proficiency in ServiceNow ITSM.
  • Proven ability to work effectively in global teams and intercompany processes.
  • Strong organizational, communication, time management, and planning skills.
  • Self-motivation with excellent ability to work independently.
  • Excellent team-working skills with a willingness to engage with colleagues at all levels of the organization.
  • Ability to analyze complex information and present it clearly and concisely to diverse audiences.
  • Capacity to work under pressure without compromising quality.

About the Role:

This is a rewarding opportunity to join our team as a ServiceNow Business Analyst and contribute to the success of our ITSM deployment project. With a competitive estimated salary range of €50,000 - €70,000 per annum, depending on your level of experience, you will have the chance to develop your skills and expertise in a dynamic and challenging environment.



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