Technical Service Engineer

4 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time £27,000 - £30,000
About the Role

As a Technical Service Engineer at Cathcart Technology, you will be responsible for providing technical support and maintenance across the business. You will assist system users with computer support and IT maintenance, monitoring alerts and acting as first response, escalating where required.

Key Responsibilities:

  • Provide 1st line technical support to users through monitoring and prioritising, user requests using the IT helpdesk system.
  • Identify software and hardware problems, completing repairs and upgrades.
  • Maintain backup systems across the business.
  • Help with the installation and configuration of new servers, networking infrastructure, and other IT equipment.
  • Configure and manage telephony systems and Office 365.
  • Support the broader IT team including Infrastructure, Software, and Security Teams.


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