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IT Infrastructure Engineer
1 month ago
A competitive salary of £60,000 per annum is offered for this challenging and rewarding role as an IT Infrastructure Engineer. Located in West Yorkshire, you will have the opportunity to work with a major transport organisation based in North Leeds.
The job involves providing high-level support services, maintaining systems and infrastructure, and identifying new developments aligned with the organisation's strategy. As a key member of the Information Systems department, you will serve as a resource and technical expert to the Head of Information Systems and the wider business.
Key Responsibilities:- System Delivery: Deliver systems and requirements in line with the IS strategy and key strategic objectives.
- Technical Expertise: Serve as a resource and technical expert to the Head of Information Systems and the wider business.
- Training and Documentation: Assist in the training of department members, end users, and new employees, developing and updating documents pertaining to system or software procedures, requirements, and changes.
- Maintenance and Backup: Perform maintenance and backup functions for key systems, resolving issues of diverse scope by reviewing and analysing identifiable factors.
- Requirement Analysis: Collaborate with the IS department and key end users by conducting requirement and needs analysis.
- Testing and Security: Conduct testing of systems when required, ensuring efficiency and accuracy, using appropriate software tools, and implement and maintain system security and data confidentiality, integrity, and availability across the network.
- Infrastructure Solutions: Design, develop, modify, and maintain infrastructure solutions ensuring the highest level of availability is always achieved.
This is an excellent opportunity to utilise your technical skills and experience in supporting Microsoft Windows Operating Systems, Microsoft Office Software, and Microsoft Exchange. Your ability to work within a demanding environment and demonstrate a logical approach to problem-solving will be highly valued.
Requirements:- Experience: 5+ years' commercial support experience (Inc. 1st to 3rd line), 5+ years' experience supporting Microsoft Exchange, and 5+ years' experience supporting a Microsoft Windows Server environment.
- Skills: Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software, good working knowledge of Microsoft Windows Server and Active Directory Network Services, and sound awareness of cyber risk and the importance of security hardening to safeguard business systems.
- Interpersonal Skills: Customer-focused with experience of providing advice and guidance to customers over the telephone, email, and internet with a proven track record of service delivery.
