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Store Operations Manager
1 month ago
As a Shift Leader at Tesco, you will play a vital role in ensuring the smooth operation of our stores. Your primary responsibility will be to oversee the daily activities of the store team, ensuring that customers receive an exceptional shopping experience. You will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers, supporting your colleagues, and ensuring they deliver daily priorities and take regular breaks. You will also be responsible for opening and closing the store, completing duty cover, and ensuring all decisions made are right for everyone's safety. Additionally, you will be the go-to person for colleagues in the absence of a manager for day-to-day queries, making sure the store is always clean, tidy, and well-presented. You will also support managers to coordinate seasonal, community, and charity events, contributing to a great team atmosphere that is inclusive of everyone. You will provide great customer service, listening to our customers and putting them first in everything you do, keeping the team well-informed and up to speed on any communications, changes, or updates. You will also stay knowledgeable about store performance and look for ways to improve and simplify operations. You will coordinate store improvements and remove any obstacles that might be getting in the way of great service. Finally, you will follow health and safety routines and procedures, ensuring colleagues do the same, and recognize and celebrate colleagues within the team who are providing great service.
Key Responsibilities
Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
Support your colleagues, ensuring they deliver daily priorities and take regular breaks
Open and close the store, complete duty cover, and ensure all decisions made are right for everyone's safety
Be the go-to person for colleagues in the absence of a manager for day-to-day queries
Make sure the store is always clean, tidy, and well-presented
Support managers to coordinate seasonal, community, and charity events
Contribute to a great team atmosphere that is inclusive of everyone
Provide great customer service, listening to our customers and putting them first in everything you do
Keep the team well-informed and up to speed on any communications, changes, or updates
Stay knowledgeable about store performance and look for ways to improve and simplify operations
Coordinate store improvements and remove any obstacles that might be getting in the way of great service
Follow health and safety routines and procedures, ensuring colleagues do the same
Recognize and celebrate colleagues within the team who are providing great service
What We Offer
As a Shift Leader at Tesco, you will have the opportunity to work in a fast-paced retail environment, with bags of variety. You will have flexible hours and shift patterns, allowing you to work the hours that suit your lifestyle. You will also have ongoing learning opportunities and access to award-winning training, enabling you to achieve the career you want. You will be part of an inclusive team where everyone is welcome, and your voice will be heard. You will also have access to a range of benefits, including holiday, flexible working, and wellbeing services. You will be able to save up to £2,000 a year with your Colleague Clubcard, and you will have access to a range of discounts and shares. You will also have access to our colleague networks, providing a space for colleagues to come together from a range of backgrounds. Finally, you will have the opportunity to work for a company that is committed to serving its customers, communities, and planet a little better every day.
