Customer Experience Specialist, NA
1 week ago
Vantage Data Centers is a leading provider of data center services, committed to delivering exceptional customer experiences. Our team is dedicated to creating a workplace of inclusion, equity, respect, and acceptance, where diversity is celebrated and opportunities for growth and learning are abundant.
Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our team. As a key support point for our Customer Experience (CE) team and Vantage's customers, you will be responsible for ensuring administrative and operational needs are met efficiently. This role will focus on improving inter-departmental communication, developing and enhancing processes, and driving customer satisfaction and operational efficiency.
Key Responsibilities- Manage customer requests and documentation, scheduling and coordinating meetings, and supporting day-to-day activities such as MBR/QBR preparation, construction communications, and customer audits.
- Act as a liaison between departments to improve communication and collaboration, influencing organizational practices.
- Develop and enhance processes and procedures for customer support and administrative tasks.
- Proactively seek out areas for operational improvement and develop plans to implement them.
- Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 2 years of experience in one or more of the following areas: Data Center Operations, Project Management, Customer Support, or Sales.
- Experience in the Data Center Industry or Critical Operations is strongly preferred.
Vantage Data Centers offers a comprehensive suite of health and welfare, retirement, and paid leave benefits, exceeding local expectations. We also provide opportunities for professional growth and development, a collaborative and inclusive work environment, and a competitive salary range of $90,000 - $100,000 base + bonus.
We operate with No Ego and No Arrogance, valuing each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.
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