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Helpdesk Support Specialist
2 months ago
We are seeking a skilled and motivated Helpdesk Support Specialist to join our team at With Support Limited. As a Helpdesk Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and ticketing system
- Support Windows 10 and 11 desktops, as well as basic Linux server operations
- Work from a ticketing system and accurately log all work
- Correctly prioritize ticket flow and escalate when necessary
- Perform basic coding tasks in bash, batch, and possibly Python
- Maintain a good customer relationship for all support queries
- Clear communication skills
- Ability to solve problems and work independently
- Basic grasp of the Linux command line
- Excellent knowledge of Windows Desktop
- Ability to take direction and follow procedures
- Highly motivated and able to show initiative and results
- Casual dress
- Company events
- Profit sharing
- Store discount
- Monday to Friday, 9am-5pm from our Huddersfield office