Senior Client Service Associate
3 days ago
At The Bank of New York Mellon Corporation, we empower our employees to grow and succeed in a dynamic and inclusive environment. As a leading global financial services company, we touch nearly % of the world's investible assets.
We are seeking a highly skilled Senior Client Service Associate to join our Client Processing Derivatives team in Manchester, UK. This role will involve working in a hybrid capacity, with days spent in the office.
In this role, you'll make a significant impact by:
- Providing exceptional quality and complex client service support to internal and external clients on a daily basis, including phone interactions, problem resolution, transaction processing, reconciliations, and accounting services.
- Performing complex operational tasks in a product or functional area, conducting independent analysis, and policy interpretation.
- Serving as the primary point of contact for clients and executing all correspondent requisites in a timely and accurate manner.
- Maintaining correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance.
- Identifying, investigating, and resolving problems in client accounts or company records.
- Providing product knowledge and technical assistance to clients.
To be successful in this role, we're looking for candidates with:
- A high school diploma or equivalent, with a bachelor's degree preferred.
- Experience in brokerage processing, with local/regional licenses or certifications as required by the business.
We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. Our benefits include flexible global resources, tools for personal growth, generous paid leaves, and access to diverse rewards and recognition programs.
The estimated salary range for this role is between £35,000 and £45,000 per annum, depending on experience.
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