Technical Support Professional

5 days ago


London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time
Job Overview

We are seeking a highly motivated Technical Support Professional to join our customer-facing team as a Customer Support Administrator. This role presents a fantastic opportunity to develop your skills in a customer-centric environment.

In this position, you will work closely with the wider client management team to ensure client queries, issues, and difficulties are logged, investigated, and resolved promptly. You will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution.

The ideal candidate will have prior experience in a B2B client support role within a software solution, strong problem-solving skills, and the ability to manage multiple projects at any given time. If you are a switched-on problem solver looking for a new challenge, we encourage you to apply.

Key Responsibilities:

  • Manage and resolve client queries through a helpdesk solution
  • Work closely with the client management team to ensure prompt resolution of client issues
  • Develop strong relationships with clients to understand their needs and provide tailored solutions

What We Offer:

  • A competitive base salary of up to £30,000 per annum
  • Flexible hybrid working arrangement (1 day per week in London)
  • Private medical and dental insurance
  • Lifestyle discounts subscription
  • Life assurance
  • Annual wellbeing allowance


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