Client Services Expert

3 weeks ago


Bath, Bath and North East Somerset, United Kingdom LEAP Legal Software Pty Full time

About the Role

We are seeking a highly skilled Customer Success Consultant to join our team at LEAP Legal Software Pty. As a key member of our Client Success team, you will play a vital role in ensuring our clients achieve their business goals.

Key Responsibilities

  • Conduct in-depth analysis of client requirements and objectives, identifying opportunities to align our software system with their business goals.
  • Gather and relay client feedback to internal teams, contributing to product enhancements, new feature development, and overall service improvement.
  • Provide proactive care with check-ins, training plans, and remote meetings, ultimately resulting in clients having the confidence to use our software to its fullest.

Requirements

  • Exhaustive knowledge of Microsoft Word, Excel & Outlook.
  • Understanding of Solicitor's Account Rules.
  • Onsite training experience.
  • Comfortable working with software systems and ability to quickly learn and understand complex software applications.
  • Must be a car owner with a full UK driving license.
  • Willing to travel when required.

What We Offer

  • Competitive salary and commission.
  • Excellent benefits package, including pension, private health insurance, life insurance cover, employee assistance program, and 25 days holiday.

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