Education Sector Manager

7 days ago


London, Greater London, United Kingdom Copyright Licensing Agency Full time
Job Description

The Copyright Licensing Agency Ltd (CLA) is a leading player in the intellectual property and electronic rights management sectors. We license organizations for photocopying, scanning, and digital reuse of articles and extracts from print and digital publications, including books, magazines, journals, electronic, and online publications, as well as press cuttings or documents supplied by a licensed third party.

Our mission is to help customers legally access, copy, and share published content while ensuring copyright owners receive fair royalties for their work.

Where does the money go?

We are a non-profit organization, and all license fees collected are distributed to copyright owners after deducting our costs. During any financial year, our license fees are distributed to partner organizations, including ALCS, PLS, DACS, PICSEL, and international reproduction rights organizations, for onward payment to writers, publishers, and visual artists, including illustrators and photographers.

Role Summary:

This role is the key lead for the Further Education sector across the UK regions, facilitating excellent communication and relationships with customers and the wider sector, and advocating for copyright and IP and the benefits of CLA's products and services. As the Account Manager for customers within the sector, you will ensure effective and timely engagement, as well as a smooth renewal process, maintaining and growing the license revenue within the sector.

Main Responsibilities/Key Tasks:

  • Account Management: Build, maintain, and manage relationships with key customers and organizations within the Further Education sector. Identify key clients through segmentation and deep understanding of the sector.
  • Sector Expertise and Product Development: Take the lead role and work with Product and Marketing to conduct forums, focus groups, and facilitate sector expert panels to provide feedback on product development and the wider business.
  • Advocacy and Awareness: Act as an ambassador for CLA, seeking to champion CLA licenses by speaking/presenting at conferences, tradeshows, and panels.
  • Systems and Data Management: Ensure CLA customer information and communication are logged, maintained, and updated in Salesforce as appropriate.

Person Specification:

Core skills and attributes needed to fulfill this position are:

  • Well-organized, self-starter, and team player with excellent written and oral communication skills.
  • Able to think and perform at a high level both intellectually and commercially in a complex environment with a broad range of stakeholders.
  • Personable, outgoing, analytical, and creative in their approach with excellent attention to detail.
  • Excellent knowledge and understanding of the education sector.
  • Comfortable speaking at conferences and trade shows.
  • Previous experience of negotiating agreements.
  • Proven account management experience and skills.
  • Able to support an environment for open dialogue, work within and across teams.
  • Able to prioritize in a rapidly changing environment.
  • Good understanding of and capacity to undertake research and analysis.
  • Knowledge of IP/Creative industries and their relevance within the Education sectors.
  • High level of skills in MSWord, Excel, PowerPoint, and other relevant software.


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