Retail Store Assistant
3 weeks ago
British Heart Foundation Retail
We are seeking a dedicated and flexible individual to join our team as a Telephone and Administration Volunteer (Homestore) - Retail. As a key member of our front-of-house team, you will be the first point of contact for customers, handling phone and face-to-face enquiries, arranging donations, and explaining Gift Aid.
In this rewarding role, you will process online collection booking requests and assist with reception and front-of-house duties, including helping around the cashier desk. You will also be responsible for accurate administration procedures and donation collections via local van teams.
About the Role
- Friendly charity shop environment
- Opportunity to work in a busy retail setting
- Support from the team
- Contribution to funding lifesaving research
Key Responsibilities
- Dealing with face-to-face, phone, and online enquiries
- Reception and front of house duties
- Accurate administration procedures
- Donation collections
What We Offer
- 25% discount on donated goods
- 10% discount on new goods
- Unlimited support
- Access to training and development
- Reimbursed travel expenses
- Refreshments available
- Volunteer certificates, references, and awards
- Access to retailer discounts
- Free on-site parking
Salary: £8-£9 per hour, depending on experience.
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