Housing and Facilities Manager

1 month ago


Coventry, United Kingdom GreenSquareAccord Full time

About the Role:

We are seeking a highly skilled and experienced Housing and Facilities Officer to join our team at GreenSquareAccord.

As a Housing and Facilities Officer, you will be responsible for providing an efficient, high-quality, customer-focused service for residents and colleagues.

You will manage rent accounts, including service charges and other income recovery services, and ensure that rent, service, and other charges are set and reviewed in line with legal requirements and regulatory standards.

Key responsibilities include:

  • Managing voids and allocations, maintaining up-to-date housing waiting lists
  • Working in conjunction with the Locality Teams and Direct Services teams to ensure a seamless service to residents and one that promotes effective business operations
  • Providing contact, advice, and guidance to customers
  • Management of ASB Issues under the direction of the Business Support Manager
  • The promotion and marketing of our services
  • Attending customer meetings when appropriate and necessary
  • Complying with all relevant health and safety guidance and legislative requirements of their role and, as applicable, to the service delivery for which they are responsible
  • Staff line management responsibilities, including recruitment and selection
  • Assisting the business support manager in the preparation of Reports/KPIs that fall under the remit of the Business Support Services
  • Repairs management

About the Service:

As a Housing and Facilities Officer, you will undertake all housing and high-level business management functions, including the provision of a customer-focused service and the efficient management of the housing provisions at Arden Grove in Tile Hill Extra Care scheme for adults over 55 with varying health needs.

Our purpose is to provide affordable housing and care to help people live independently. We are proud to support tens of thousands of people across England and strive to make a difference in the lives of our customers.

Our colleagues live and breathe our social purpose, and we need great people with skills across a range of disciplines to make this happen.

Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. Our colleagues are our greatest asset, and we are committed to supporting their development and well-being.

We are committed to the GSA Way, a culture that we live and breathe, and which sets us apart from other organizations. Our five core commitments are:

  • We believe our customer is everything.
  • We are one team.
  • We are supportive and caring.
  • We are business-minded for social purpose.
  • We are curious and ambitious.


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