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IT Support Specialist

2 months ago


Aberdeen, Aberdeen City, United Kingdom QA Full time

Job Summary:

We are seeking a highly motivated and technically skilled individual to join our team as an IT Support Specialist. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Assist the installation team with Epos system builds and configurations.
  • Visit client sites to repair, fault-find, and swap out IT/Epos hardware.
  • Programme Epos applications to meet clients' individual requirements.
  • Provide clients with operational advice and support via various communication channels.
  • Deliver training to clients on-site and remotely.
  • Assist with on-site installations of new systems.
  • Provide out-of-hours/weekend support cover on a rotational basis.

Requirements:

  • A strong interest in IT and technology.
  • Previous IT knowledge or experience, preferably with Epos systems.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to travel and work away from home occasionally.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.

About Us:

QA is a leading provider of Epos systems and technical support services. We are committed to delivering exceptional customer service and technical expertise to our clients.