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Test Centre Operations Coordinator

1 month ago

Yeovil, Somerset, United Kingdom Pearson Full time

About Us

Pearson VUE is a pioneer in the computer-based testing industry, delivering over 15 million exams annually across various industries. Our mission is to empower individuals to achieve their goals through innovative assessment solutions.

Job Description

We are hiring a Test Centre Administrator to join our team in Yeovil, Somerset. As a Test Centre Administrator, you will play a critical role in ensuring the smooth operation of our test centre, providing exceptional customer service to candidates, and maintaining the security and integrity of our exams.

Responsibilities

  • Verify candidate identification, explain exam rules and procedures, and ensure compliance with exam security protocols
  • Provide top-notch customer service, responding to candidate queries and addressing any concerns or issues that may arise during the exam
  • Troubleshoot technical issues with our IT department to resolve any problems that may affect the exam
  • Perform housekeeping duties, such as cleaning and maintaining the test centre environment, to ensure a safe and comfortable experience for candidates

Requirements

To excel in this role, you will need:

  • A strong customer service background and excellent communication skills
  • The ability to work independently and as part of a team
  • Basic knowledge of Microsoft Office applications (Word, Excel, Outlook)
  • Flexibility to work a variety of shifts, including weekends and evenings
  • Good attention to detail and the ability to maintain confidentiality

Why Work with Us?

Pearson VUE offers a dynamic and supportive work environment, with opportunities for growth and development. Our commitment to innovation and excellence has earned us a reputation as a leader in the computer-based testing industry.

Salary and Benefits

We offer a competitive salary of £12.77 per hour, paid monthly, and a comprehensive rewards package, including pension scheme and employee discounts.