Configuration Management Service Engineer

10 hours ago

Cheltenham, Gloucestershire, United Kingdom BT Group Full time
Job Title: Infrastructure and Network Configuration Engineer

At BT Group, we're seeking a highly skilled Infrastructure and Network Configuration Engineer to join our team. As a key member of our security team, you'll play a critical role in ensuring the security and integrity of our critical national infrastructure.

Key Responsibilities:

  • Deliver and operate brilliant services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLTs)
  • Be part of an exceptionally motivated onsite BT Service Team
  • Responsible for Cabling Infrastructure Configuration updates and Firestopping records within a varied range of Microsoft Access databases
  • Team Lead on Existing and New Firestopping installations
  • Installation, termination, testing, fault rectification, and patching of Copper and Fibre Infrastructure Cabling
  • Installation and repair of AV equipment
  • Supporting the team assessing customer requirements, planning, and installing solutions
  • Laying and connecting of underground cables
  • Proactive Maintenance on a varied number of services working alongside our 3rd Party Suppliers
  • Raising, Monitoring, and Closing of Service tickets as part of the service team Helpdesk duties

Requirements:

  • Able to work with minimum supervision
  • 'Can do' attitude
  • Customer-facing, polite, and informative
  • Team member and team player
  • Willingness and drive to learn new things, constantly developing skills and knowledge
  • Strong communication skills to engage with team members, managers, suppliers, and customers

Desired Experience:

  • GCSE Level (or equivalent)– including Maths & English
  • City and Guilds Level 3 (or equivalent) in Structured (Data and Fibre) Infrastructure Cabling and Testing
  • Experience of the installation, termination, and testing of Infrastructure Cabling
  • IT Skills (Office 365) including Microsoft Access

Security Clearance:

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance. The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work.

Diversity and Inclusion:

At BT Group, we value diversity and inclusion. We're committed to creating an environment where everyone feels welcome and valued. We encourage applications from all sections of the community, including those from ethnic minority groups, disabled and neurodiverse people, and women.

What's in it for you:

As a member of our team, you'll receive a competitive salary, a range of benefits, and the opportunity to work on exciting projects with a talented team. You'll also have access to world-class training and development opportunities, as well as a range of flexible benefits, including cycle to work, private healthcare, and season ticket loans.

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