Technical Operations Specialist
2 weeks ago
Sopra Banking Software is a leading provider of digital banking solutions, working with over 1,500 banks and finance providers across 80 countries. We help our clients develop and deliver their digital transformation strategies, utilizing our suite of products and services to enable remarkable financial services for their customers.
About the RoleThis Technical Operations Specialist position is a key service within our Managed Services team, working in live production environments. The successful candidate will provide scheduling and monitoring of automated batch jobs, setting up new schedules and managing changes for our customers' normal business activity as well as projects.
The ideal candidate will have experience working in an IT Operations role, with strong verbal and written communication skills, both internal and external. Flexibility in working hours and a positive attitude to trying out different things are essential qualities.
Key Responsibilities- Monitor and action workload using the Service Management tool
- Resolve, progress or escalate calls appropriately, adhering to customer SLAs
- Configure and define customer batch jobs using the Batch Scheduling System, maintaining documentation accordingly
- Assist the smooth transition from testing to production support mode
- Adhere to the company's change process for modifications on customer systems
- Collaborate with other Sopra teams as per customer and workload requirements
- Experience in IT Operations
- Ability to manage own workload
- Flexibility in working hours
- Meticulous attention to detail
- Strong communication skills
- Positive attitude to innovation
Sopra Banking Software offers a market-competitive salary range of £50,000 - £70,000 per annum, along with a hybrid working model of 2 days in office and 3 days working from home. Our excellent rewards and benefits schemes include 25 days holiday, a 6% employer pension contribution, and private medical insurance. We also offer flexible working arrangements and a social budget for each department.
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