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Customer Experience Team Leader

2 months ago

Wigan, Wigan, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Team Leader to join our team at Sainsbury's Supermarkets Ltd. As a key member of our leadership team, you will be responsible for leading a team of managers and driving business growth through exceptional customer service.

Key Responsibilities
  • Lead a team of managers to deliver outstanding customer service and drive business growth
  • Develop and implement strategies to improve customer experience and increase sales
  • Collaborate with cross-functional teams to achieve business objectives
  • Coach and develop team members to enhance their skills and performance
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Proven experience in a leadership role, preferably in a retail or customer-facing environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong coaching and development skills
  • Passion for delivering exceptional customer service
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Discounts on Sainsbury's products and services
  • Access to training and development programs