Negotiation Specialist
3 weeks ago
We are seeking an experienced Negotiation Specialist to join our team at First Central Services. This role involves handling complex claims in motor insurance, with a focus on negotiation and claim settlement within service standards.
Key Responsibilities:
- Proactively record, process, and settle claims in accordance with our principles and procedures.
- Manage a portfolio of complex credit hire third-party motor claims, including Northern Ireland claims, taxi claims, motor bike claims, and others.
- Ensure accurate and prompt reserving in accordance with our reserving philosophy.
- Negotiate with customers, suppliers, and Third-Party Claim Representatives.
- Process payments on claims files as required.
- Identify and champion potential fraudulent claims.
- Participate in peer review audits and provide mentoring and referral support.
- Achieve quality scores for claims file and call handling.
- Adhere to regulatory requirements, including Consumer Duty and AML principles.
Requirements:
- Advanced experience of handling property and credit hire claims, including indemnity validation and reserve setting.
- Advanced knowledge of RTA liability and litigation processes.
- Excellent knowledge of credit hire case law and the current legal landscape.
- Good knowledge of working with a Credit Hire portal.
- Strong knowledge of Scottish and Northern Ireland jurisdiction Complex Credit Hire.
- Computer literate, including Microsoft software.
Salary and Location:
The salary for this position is £30,000 to £35,000, depending on experience, and the location is Haywards Heath or Manchester.
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