Negotiation Specialist

3 weeks ago


Manchester, United Kingdom First Central Services Full time
Job Overview

We are seeking an experienced Negotiation Specialist to join our team at First Central Services. This role involves handling complex claims in motor insurance, with a focus on negotiation and claim settlement within service standards.

Key Responsibilities:
  • Proactively record, process, and settle claims in accordance with our principles and procedures.
  • Manage a portfolio of complex credit hire third-party motor claims, including Northern Ireland claims, taxi claims, motor bike claims, and others.
  • Ensure accurate and prompt reserving in accordance with our reserving philosophy.
  • Negotiate with customers, suppliers, and Third-Party Claim Representatives.
  • Process payments on claims files as required.
  • Identify and champion potential fraudulent claims.
  • Participate in peer review audits and provide mentoring and referral support.
  • Achieve quality scores for claims file and call handling.
  • Adhere to regulatory requirements, including Consumer Duty and AML principles.

Requirements:
  • Advanced experience of handling property and credit hire claims, including indemnity validation and reserve setting.
  • Advanced knowledge of RTA liability and litigation processes.
  • Excellent knowledge of credit hire case law and the current legal landscape.
  • Good knowledge of working with a Credit Hire portal.
  • Strong knowledge of Scottish and Northern Ireland jurisdiction Complex Credit Hire.
  • Computer literate, including Microsoft software.

Salary and Location:
The salary for this position is £30,000 to £35,000, depending on experience, and the location is Haywards Heath or Manchester.

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