Technical Support Specialist
5 days ago
Job Title:
Technical Support Specialist
Location:
Diss
Salary: 32-35k
Tech Recruitment Solutions are a specialist Engineering & Manufacturing recruitment company working with our client who are a long established glass rooflight specialist based in Diss.
To provide technical support and resolve internal production issues, sales technical support and external customer raised problems. Create concept sketches, general arrangements, manufacturing drawings, BOMs, technical manufacturing and consumer supporting documentation as required.
Responsibilities
To produce sketches and calculations and prototypes, demonstrate innovative solutions. Utilize Autodesk Inventor to create CAD models and drawings using parametric modelling. Employ appropriate software to create technical documentation, factory build & work instructions, end user documentation. Generate Bills of Materials (BOM) and variants listings. Learn and adopt our IT systems for order configuration, BOM control and variant calculations. Support the technical team and others in developing new products and product/process improvements. Contribute to continuous improvements and value engineering of current and future products. Participate in mechanical product testing and fault-finding during development and on existing products. Attend site visits for issue diagnosis and technical tasks as required. Assist manufacturing with technical advice, training, development of jigs and fixtures and other improvement activities. Support management to introduce new or improved procedures and processes that improve our activities and plans.Experience required
A degree in mechanical, design or manufacturing engineering or relevant experience. Record of innovative solutions to similar products. Proficiency in MS Office. Detailed knowledge of Autodesk Inventor and Vault. Experience of prototype development and evaluation. Creative engineering skills combined with in-depth manufacturing knowledge. Good writing and communication skills. The company offers a pension scheme, on-site parking and store discounts.
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