Customer Relationship Specialist

2 months ago


Burghfield, United Kingdom CCA Recruitment Group Full time
Job Title: Customer Relationship Specialist

About the Role:
As a key member of our client's Calcot office team, the successful Customer Relationship Specialist will be responsible for handling customer inquiries, addressing complaints, and providing exceptional customer service. The ideal candidate will possess excellent communication skills, be able to work effectively in a team environment, and have a proven track record of delivering high-quality customer experiences.

Key Responsibilities:
• Receive and resolve customer inquiries and complaints in a timely and professional manner
• Provide tailored solutions to meet customer needs and resolve issues
• Collaborate with colleagues to ensure seamless customer service
• Develop and maintain in-depth knowledge of products and services
• Utilize CRM systems to track customer interactions and improve service delivery

About the Company:
Our client is a leading brand that prioritizes customer satisfaction and excellence. They offer a dynamic work environment, competitive salary, and opportunities for growth and development.

Requirements:
• Proven experience in customer-facing roles
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Proficiency in MS Office and CRM systems
• Strong team player with a customer-centric approach

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