Ward Support Associate

1 week ago


Guildford, Surrey, United Kingdom One Retail Full time
Patient Services Assistant

Are you passionate about delivering exceptional customer service in a rewarding environment? We are seeking a Patient Services Assistant to join our team at One Retail.

As a Patient Services Assistant, you will provide a warm and welcoming experience for patients, ensuring their nutritional and hydration needs are met. Your role will involve facilitating patient orders, preparing and delivering refreshments and meals, and maintaining a clean and organized work environment.

Key responsibilities include:
  • Providing menus and taking orders from patients while addressing dietary and allergen queries
  • Preparing and delivering meals and refreshments for breakfast, lunch, and dinner service
  • Clearing ward areas and washing up dirty dishes to maintain a clean and hygienic kitchen
  • Liaising with ward staff to ensure patient needs are met in a timely manner
  • Offering exceptional customer service by prioritizing patient needs and well-being

Requirements
  • Awareness of food and hygiene standards
  • Ability to communicate effectively with patients, visitors, and healthcare staff
  • Flexibility to work under pressure, individually and as part of a team
  • Comfortable working in a hospital environment, with exposure to patients who may be unwell or distressed
  • Willingness to learn and adapt to meet the needs of the business
  • Subject to a Disclosure and Barring Service check

One Retail is committed to fostering an inclusive environment where every individual can thrive. We strive to build a culture that celebrates diversity, promotes equality, and supports the well-being of our employees. We are an equal opportunities employer and welcome applications from candidates who share our values.



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