Ward Support Associate
1 week ago
Are you passionate about delivering exceptional customer service in a rewarding environment? We are seeking a Patient Services Assistant to join our team at One Retail.
As a Patient Services Assistant, you will provide a warm and welcoming experience for patients, ensuring their nutritional and hydration needs are met. Your role will involve facilitating patient orders, preparing and delivering refreshments and meals, and maintaining a clean and organized work environment.
Key responsibilities include:
- Providing menus and taking orders from patients while addressing dietary and allergen queries
- Preparing and delivering meals and refreshments for breakfast, lunch, and dinner service
- Clearing ward areas and washing up dirty dishes to maintain a clean and hygienic kitchen
- Liaising with ward staff to ensure patient needs are met in a timely manner
- Offering exceptional customer service by prioritizing patient needs and well-being
Requirements
- Awareness of food and hygiene standards
- Ability to communicate effectively with patients, visitors, and healthcare staff
- Flexibility to work under pressure, individually and as part of a team
- Comfortable working in a hospital environment, with exposure to patients who may be unwell or distressed
- Willingness to learn and adapt to meet the needs of the business
- Subject to a Disclosure and Barring Service check
One Retail is committed to fostering an inclusive environment where every individual can thrive. We strive to build a culture that celebrates diversity, promotes equality, and supports the well-being of our employees. We are an equal opportunities employer and welcome applications from candidates who share our values.
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