Cluster General Services Director

7 days ago


Deeside, Flintshire, United Kingdom Sodexo Full time
Job Overview

As a General Services Manager at Sodexo, you will be responsible for managing the delivery of multiple Integrated Facilities Management (IFM) services to various client stakeholders. Your role will ensure continuous improvement and outstanding service delivery at all times, exceeding both client and Sodexo targets.

This position is pivotal in achieving financial objectives while ensuring that our contracted services meet the highest standards. You will play a key role in building strong client relationships and driving innovation.

Key Responsibilities:

  • Manage the on-site contract and all services to agreed standards, ensuring deadlines and targets are achieved
  • Develop and maintain strong relationships with multiple client stakeholders, ensuring client satisfaction and contract performance
  • Lead, develop, and motivate a high-performing team to deliver the highest quality of service
  • Ensure compliance with statutory requirements and company policies, maintaining service level agreements (SLAs)
  • Drive continuous improvement in service delivery, identifying growth opportunities and client retention strategies

Requirements:

  • Experience of working with multiple stakeholders/clients
  • Ability to manage multiple workloads and shifting priorities
  • Driven with a strong attention to detail and a desire to make change happen
  • Excellent communication skills and ability to interpret financial information
  • Previous experience in operational management within a similar environment

About Sodexo:

Sodexo is a leading provider of integrated facilities management services, operating in 55 countries and serving over 100 million consumers each day. We are committed to being an inclusive employer and welcome applications from people with a diverse variety of experiences, backgrounds, and identities.



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