Administrative Support Specialist

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom Hertfordshire Partnership University NHS Foundation Trust Full time

Job Summary

We are seeking a highly organized and efficient individual to provide administrative support to our Child and Young People Mental Health Services team in East Hertfordshire. The successful candidate will have experience working in an office environment and excellent communication skills to interact with service users, families, and clinical colleagues.

Main Responsibilities

  • Provide a comprehensive administrative service to the team, including reception and secretarial duties.
  • Manage the waiting room, welcome children and their parents or carers, and ensure the smooth running of the area.
  • Answer general telephone enquiries, take messages, send out appointment letters and reminders, and manage the duty email inbox.
  • Work independently, applying a high degree of confidentiality to all work and following Trust policies relevant to the role.

About Us

Hertfordshire Partnership University NHS Foundation Trust is one of the top-performing mental health trusts in the country, achieving an overall rating of 'Outstanding' from the Care Quality Commission. Our team of over 4,000 staff members provide health and social care services to people with mental ill health, physical ill health, and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk.

Requirements

  • NVQ 3 or equivalent qualification.
  • Advanced keyboard skills and proficiency in using the electronic patient record.
  • Good working knowledge of email and internet, as well as Microsoft Office packages.
  • Experience working in a busy office environment and excellent communication skills.

Person Specification

Qualifications

  • Essential: NVQ 3 or equivalent, advanced keyboard skills, good working knowledge of email and internet, proficiency in using the electronic patient record, and good standard of English.

Experience

  • Essential: Advanced secretarial skills, solid office/reception experience, and experience working within the NHS.

Skills

  • Essential: Evidence of ability to organize and plan complex events, proficient in diary management, experience of transcribing formal minutes of meetings, experience of supervising and training others, independent/lone working and team working skills, and experience of adapting to change.


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