CRM Project Coordinator

1 week ago

London, Greater London, United Kingdom SCHMACK | Growth Agency Full time

Job Title: CRM Project Coordinator

Location: London

Job Type: Full-time

We are seeking a CRM Project Coordinator to join our pioneering team and lead projects that bridge technology with meaningful customer connections. This role manages our strategic and operational initiatives that leverage best-in-breed platforms to enhance customer experiences.

Responsibilities:

  • Project planning and execution: Develop comprehensive project plans that outline tasks, timelines, milestones, and resources. Lead projects from conception through to completion, ensuring alignment with our customer-centric technology goals.
  • Stakeholder engagement: Serve as the primary point of contact for project stakeholders, managing communication and ensuring stakeholders are aligned and informed of project progress and outcomes.
  • Risk and compliance management: Identify potential project risks and devise mitigation strategies. Ensure all project activities comply with regulatory standards and internal guidelines, particularly in marketing and technology deployments.
  • Resource management: Allocate resources efficiently and coordinate the efforts of team members and third-party contractors to meet project objectives.
  • Performance evaluation: Monitor and report on project performance against expected outcomes, using data to drive decisions and project adjustments.
  • Innovation and improvement: Harness insights from project outcomes to drive continuous improvement in processes and solutions, ensuring they remain aligned with SCHMACK's manifesto and customer engagement strategies.
  • The SCHMACK way: Embrace SCHMACK's ethos of raising the bar, putting the client first, and taking full ownership of your projects and work. We embrace an environment where every team member is empowered to set high standards, consistently exceeding expectations while placing the client's needs at the forefront.

What we offer:

  • A dynamic work environment where innovation is at the core of everything we do.
  • Opportunities for professional and personal growth and advancement within a leading global agency.
  • A culture that values visionary thinking and close collaboration across all levels of the organisation.

Talent outside of SCHMACK's current scope:

We believe in diversity and that different people and backgrounds bring different perspectives; perspectives that are imperative when working with CRM and CX.

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