Technical Systems Engineer

2 weeks ago


London, Greater London, United Kingdom B2C2 OTC Ltd. Full time

**Job Overview**

B2C2 OTC Ltd. is seeking a highly skilled Technical Systems Engineer to join our Tech Support team in London.

The successful candidate will have a minimum of 5 years hands-on experience in a technical application support role with a trading firm, preferably within cryptocurrency, FX, or equities.

Responsibilities
  • Ensure maximum uptime for production trading systems using real-time monitoring.
  • Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
  • Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure, and other departments to solve system issues.
  • Continuous monitoring of application alerts to ensure systems are running optimally.
  • Maintain and enforce good quality internal documentation for troubleshooting processes, common issues, and their resolutions.
  • Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo, and London offices.
  • Lead incident response efforts, including investigation, documentation, and communication.
  • Perform weekly support duties checklists.

**Requirements**

  • A self-starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution.
  • Excellent communication and interpersonal skills.
  • An understanding of financial products, trading system architecture, and risk/compliance.
  • Experience reading code and can develop scripts to help with automation and analysis.
  • Preferably open to working shift hours.
  • An interest in monitoring, alerting, and reporting initiatives.
  • Passionate about helping people with mixed technical ability.
  • Experience with Apple MacBooks and Linux technologies.

**Estimated Salary**: £60,000 - £80,000 per annum.



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