Technical Systems Engineer
2 weeks ago
**Job Overview**
B2C2 OTC Ltd. is seeking a highly skilled Technical Systems Engineer to join our Tech Support team in London.
The successful candidate will have a minimum of 5 years hands-on experience in a technical application support role with a trading firm, preferably within cryptocurrency, FX, or equities.
Responsibilities- Ensure maximum uptime for production trading systems using real-time monitoring.
- Provide expert-level 2 and 3 support for complex technical issues related to our platforms and products, ensuring timely resolution and excellent client satisfaction.
- Become a specialist in trading environment-specific knowledge, and effectively coordinate across teams including IT, Quant Dev, Quant, Infrastructure, and other departments to solve system issues.
- Continuous monitoring of application alerts to ensure systems are running optimally.
- Maintain and enforce good quality internal documentation for troubleshooting processes, common issues, and their resolutions.
- Provide guidance and training to junior support engineers with daily handover calls to team operating in our New Jersey, Tokyo, and London offices.
- Lead incident response efforts, including investigation, documentation, and communication.
- Perform weekly support duties checklists.
**Requirements**
- A self-starter - able to take and own a problem and, by seeking assistance where needed, follow it through to resolution.
- Excellent communication and interpersonal skills.
- An understanding of financial products, trading system architecture, and risk/compliance.
- Experience reading code and can develop scripts to help with automation and analysis.
- Preferably open to working shift hours.
- An interest in monitoring, alerting, and reporting initiatives.
- Passionate about helping people with mixed technical ability.
- Experience with Apple MacBooks and Linux technologies.
**Estimated Salary**: £60,000 - £80,000 per annum.
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