Commercial Support Specialist

6 days ago

Birmingham, Birmingham, United Kingdom Clear Channel Full time

Clear Channel UK is a leading Out of Home media owner, boasting a portfolio of over 30,000 advertising sites. Our team of over 600 people work across 14 locations, creating and delivering impactful advertising campaigns in the UK.

We are committed to Creating the Future of Media, leveraging innovative technology and realizing the potential of Out of Home media. To support this vision, we seek a commercially minded Commercial Support Specialist to join our team.

Key Responsibilities

This role involves providing a full pre and post sales service to the Direct Sales teams and clients, ensuring adherence to company procedures. Key duties include:

  • Assisting Direct Sales teams and clients throughout the pre- and post-sales process, ensuring adherence to company procedures.
  • Aiding in planning customer campaigns using internal tools and systems.
  • Providing presentations and insights to support sales in creating compelling client recommendations.
  • Maintaining proactive communication with sales regarding campaign progress and task requests.
  • Responding directly to incoming agency briefs and requests.
  • Processing bookings according to company standards within specified timelines.
  • Managing any changes to campaigns before launch.
  • Coordinating customer artwork, design, print, and digital orders.
  • Ensuring timely and high-quality responses to customer inquiries through all channels, including managing complaints.
  • Organizing photography for requested campaigns.
  • To ensure all activities are reflective of the 'knowledge, accuracy & efficiency' team pillars.
  • Working closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.

Requirements

We are seeking a candidate with:

  • Proficiency in Microsoft Office, Word, Excel & PowerPoint.
  • Excellent time management skills.
  • Strong & empathetic communication skills – able to build rapport with customers to enable a high standard of customer service.
  • High levels of data accuracy.
  • Adaptability.
  • Resilience.
  • A team player with a 'how can we' attitude.
  • Ability to juggle priorities and manage multiple tasks effectively.

What We Offer

We offer a competitive salary of £23,500 + quarterly Group commission, flexible working, and a hybrid setup that gives the freedom to have your work-life balance. You will also enjoy 33 paid holidays, including bank holidays, Company Pension Scheme Contribution of up to 8%, and more.

At Clear Channel, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees.

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