IT Support Professional
2 days ago
We are seeking a highly skilled IT Support Professional to join our team in Leeds, providing exceptional support to clients and opportunities for career progression. This role offers the chance to work in a dynamic environment, utilizing technical expertise to deliver excellent client service.
Job OverviewThis 1st/2nd Line opportunity is perfect for an individual looking to develop their skills and progress to a 3rd Line position. The successful candidate will be responsible for managing client calls, recording incidents, and resolving issues while working closely with internal and external teams.
Key Responsibilities- Service Desk: Handle client queries, document incidents, and resolve problems in a timely manner.
- Maintenance and Administration: Oversee antivirus systems, distribute equipment, and maintain system information.
- Documentation: Record IT assets, software licenses, and Service Desk procedures.
- Additional Tasks: Participate in IT projects, assist during system downtime, and ensure information security.
- Proven 1st and 2nd Line IT Support experience.
- Excellent troubleshooting and client service skills.
- Strong communication and teamwork abilities.
- Demonstrable expertise in Windows 10 and Microsoft Desktop Operating Systems.
- HNC/HND in Computing or equivalent qualifications.
- Accreditations in Microsoft technology.
- Experience in desktop upgrades and Group Policies.
- A-Level or Equivalent qualifications.
- Degree preferred but not essential.
- Minimum 2 years of IT Support experience.
The estimated salary for this position is £25,000 - £30,000 per annum, commensurate with experience and location. Interface Recruitment UK values its employees' growth and development, offering opportunities for career advancement and professional growth.
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